One Passion Place
Custom Gift Works, Inc
Privacy/Legal/Returns
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Your Privacy

One Passion Place which is owned and operated by Custom Gift Works, Inc, Inc DOES NOT sell, rent or trade your information with any outside source who would use it to sell you additional products or go on any mailing list. We share identifiable information (credit card information and billing) only with those parties entrusted with the processing of your account. In the rare instance of a lost parcel we will share only information required of us by the shipping service to assist with the tracking of your shipment.  We've established procedures to protect your privacy in this regard, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law or to law enforcement. Also see "Secret Sweetie" section below as it pertains to sending anonymous gifts.

We keep things discreet!
Your product will be shipped in a discreet box with no verbiage as to what is inside! Your credit card statement, shipping label and receipt will read that your purchase was from Custom Gift Works, Inc not One Passion Place.

With the exception of an email to inform you that your merchandise has shipped and it's tracking number, or if there was a problem or something we feel is important for you to know, we do not contact you via email, phone, fax or by any other means. We respect your right to privacy and protect you and or your gift recipients information.

Cookies
One Passion Place uses cookies. A cookie is a piece of data that is stored on the user's computer and then tied to session information about the user (what pages you viewed, time spent etc) . The usage of a cookie is NOT linked to any personal identifiable information about the user.

Log Files
To help analyze trends, time spent on the site, rush hours, etc One Passion Place uses log files. This includes browser type, internet service provider (ISP), referring, entry and exit pages, date of visit, number of page views, etc., to help us analyze trends, administer the site, track user's movement while on the site, and gather broad demographic information for us to analyze. The information gathered is not linked to personally identifiable information.

Links To Other Sites
One Passion Place has affiliations with several other web retailers. These are International Star Registry and Grower Flowers Inc. If you choose to place an order with these fine companies you may want to review their respective privacy policies as we have no control over their privacy controls/policies.


I am still worried I will get unwanted emails, phone calls or postal mail. Or that the box you use will say something about what I am purchasing.

Don't Worry! we have strict policies in force. We will not send any unwanted mail or call unless there is a problem with your order.

We greatly value our customers privacy and understand the sensitive nature of all of the products you see on the One Passion Place website.  All of our shipping boxes and labels will give no indication of what you are buying. The return label indicates our parent company name "The Kemper Lake Group, Inc. and our address (for tracking) and will arrive in a *plain packaging.

Secret Sweetie?

As a matter of policy we do not send an invoice with your order if it is going to a gift recipient. If you would like to send a gift card along with your order with "anonymous" as the sender please let us know by providing that information in the special comments section when you go to check out. Or tell your customer service representative you want an anonymous gift sent. We will not send any gift sentiment that is vulgar or disrespectful. It is important to note, while it is fun to send an anonymous gift to someone, the person who is receiving it might become concerned receiving a romantic or sentimental gift in nature from someone they don't know. If your gift recipient contacts us and wants to know who sent it we will first try and contact you to have you tell them you sent it. If they call back and press the issue we will tell them. So if you aren't comfortable with the recipient knowing who it is from don't send it.

Shipping information:
The majority of orders are shipped same day or the next business day with the exception of personalized items which can take an additional 2-3 business days for processing.. Please keep in mind that the amount of shipping days it takes to get your shipment to you, once it is shipped from our location, are calculated as BUSINESS days and not weekend days for all air services. Example: If you choose UPS Next Day air and your order ships on a Thursday you will receive it Friday. Alternatively if you choose 2nd day air and your item ships on Thursday your item would be delivered on Monday NOT Saturday. UPS Ground is 3-5 business days from date of shipping depending on where your parcel is being shipped to.  USPS priority mail is typically 3-5 business days. International shipping is done via US Air Mail and can vary greatly, you can anticipate 7-14 days for international delivery. Call or email for anticipated delivery times, or visit usps.com. One Passion Place has a small handling fee that is added at time of ordering of $0.95.
The majority of orders are shipped same day or the next business day. Personalized orders allow 2-3 business days. All orders must be placed online. During peak times such as Valentine's Day, Christmas etc., please allow for additional shipping time. During peak times you must allow for 2-3 days (sometimes longer) for processing time.

Web Site, Mail and Phone Customer Affirmation
By visiting the onepassionplace.com website or ordering via phone or mail you affirm that you are at least 18 years of age (21 in some jurisdictions). And that you are acting in good faith that you are not requesting any information or ordering products that is unlawful in your country, county, city or state. 

Wholesale Information
One Passion Place/Custom Gift Works, Inc., are authorized dealers for the products you see on the onepassionplace.com website. We are retailers, not wholesalers therefore we do not offer wholesale information or pricing on any of the products you see here. To get wholesale pricing/catalogues for your store contact the manufacturer of the item(s) you are interested in directly. 

Catalogues
onepassionplace.com is a web based retailer for the items you see here. At this time we do NOT offer print catalogues that can be mailed out. 


Checks
We currently do not accept checks or money orders.

Return Policy
*On most products
we have a 15 day from you  receiving your order, return policy. Merchandise that is NOT returnable are engraved items. If you find there is a defect in a NON returnable product please email us for manufacturer information. For merchandise that is returnable, product must  be returned in original condition, unopened and in manufacturers packaging (if applicable). Loose items must be returned in original condition. Return authorization must be given before sending any items back. Returns are subject to a 20% restocking fee if prior authorization is not given. We do not refund freight unless we have caused the error in shipment.

Company Disclaimer:
Every effort is made to ensure that all information provided on this website is truthful and accurate, but no guarantees are made. The Kemper Lake Group and One Passion Place assumes no liability for typographic or electronic errors, or for other errors or omissions.

Need to get a hold of us?
You can reach us at 815-609-9550 Email - info@onepassionplace.com

Legal Information regarding our exclusive trade dress and written legends,  letters and poems.
The legend poems, stories and letters are available for use by our customers when buying our product(s). With the exception of Shakespeare's Sonnet, each letter and poem available was written by Arlene Brown and is copyrighted as such. No transmission or reprint is allowed without the express written consent of the Custom Gift Works, Inc. Anyone found in violation will be subject to any and all legal remedies.

Copyright 2017 One Passion Place - Custom Gift Works, Inc. 2000-2017 All Rights Reserved
1-815-609-9550